bazi9 Privacy Policy
This policy explains in detail how your personal information is collected, stored, used, and kept secure on the bazi9 platform.
bazi9 ("we", "us", or "the platform") places the highest importance on the privacy of players in Bangladesh. This privacy policy explains what information we collect when you use the bazi9 website, create an account, or use our services, why we collect it, and how we manage it.
This policy is prepared in accordance with internationally accepted privacy standards and applies together with our platform's terms of use. By registering on bazi9 or using our services, you are considered to have accepted the terms of this privacy policy.
We reserve the right to update this policy at any time. If changes are made, we will post a notice on the platform. Please visit this page regularly to stay informed about the latest updates.
What Information We Collect
Information You Provide Directly
When you register on bazi9 or contact us, we may collect the following information:
- Full name and date of birth
- Email address
- Preferred username and password (stored in encrypted form)
- Payment-related information — bKash, Nagad, Rocket, Upay, or bank account details (we do not store full account numbers)
- Documents required for identity verification (such as a national ID card)
- Records of conversations with you via live chat or email
Information Collected Automatically
While you use the platform, our system automatically collects certain technical information:
- IP address and device type
- Browser type and version
- Operating system information
- Time and duration of visits to the platform
- Which pages were viewed and which buttons were clicked
- Cookie and session data
Gaming Activity Information
We keep records of gaming activity carried out through your bazi9 account. This includes deposit and withdrawal history, betting records, details of bonus usage, and logs of account balance changes.
Purpose of Using Information
bazi9 uses your information for the following legitimate purposes:
Account Management
Your information is used to create, verify, and manage your account. This includes age verification (confirming 21+) and identity verification.
Processing Financial Transactions
Your payment information is used to process deposit and withdrawal requests, verify payments, and ensure financial security.
Providing Customer Support
Your contact information is used to resolve your questions or complaints, provide assistance via live chat, and improve service quality.
Security and Fraud Prevention
Behavioral and technical data is reviewed to prevent account hacking, fraud, and unauthorized transactions.
Platform Improvement
Collected information is used to analyze user experience and improve the quality and range of services.
Sending Important Notifications
Email is used to share account updates, security alerts, and policy change information with you.
Information Sharing and Third Parties
Important: bazi9 never sells your personal information to advertisers or unrelated third parties.
Service Provider Partners
We work with trusted technology partners to operate our services. This includes payment processors (bKash, Nagad, Rocket, Upay, etc.), game software providers, and cloud hosting services. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.
Legal Obligations
If we receive a valid legal request from a law enforcement agency or regulatory authority, we are required to provide the necessary information. Where possible, you will be notified in such cases.
Responsible Gaming Support
If a user shows signs of a gaming problem or seeks help themselves, limited information may be shared with professional support organizations if needed. This is done entirely in the interest of the user's protection.
Cookie and Tracking Technology
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. bazi9 uses the following types of cookies:
- Essential cookies: To keep login sessions active and ensure security. Without these, the platform does not function properly.
- Functional cookies: To remember your preferences and settings (such as language).
- Analytics cookies: To review user behavior and improve the platform.
Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly. We do not use any third-party advertising tracking cookies.
Data Security Measures
bazi9 uses industry-standard technology and practices to protect your information.
SSL Encryption
Our platform is fully secured with SSL (Secure Sockets Layer) encryption. All data exchanged between you and our servers remains encrypted.
Firewall Protection
Our servers are protected from unauthorized access by advanced firewalls and intrusion detection systems.
Password Hashing
Your password is never stored directly. It is converted and stored using an advanced cryptographic hashing method.
While we make every effort to ensure maximum security, no system on the internet is 100% secure. We therefore advise you not to share your account password with anyone and to change it regularly.
Data Retention Period
Active Accounts
While your account is active, we retain all relevant information. This is necessary to maintain service quality and ensure security.
After Account Closure
Even after an account is closed, certain information may be retained for a specified period for legal obligations, financial transaction records, and dispute resolution. This period generally depends on applicable laws and regulatory requirements.
Requests to Delete Information
After legal obligations have been fulfilled, you may contact us to request deletion of your personal information. We will process this request within a reasonable time.
Your Rights
As a user of bazi9, you enjoy the following rights:
Right to Access Information
You have the right to know what information we hold about you. Upon request through our contact channels, we will provide details of the information.
Right to Correct Information
If there is any error in your personal information, you may request a correction. We will update the information after appropriate verification.
Right to Delete Information
In certain circumstances, you may request deletion of your information. We will honor this request where there is no legal obligation to retain it.
Right to Object to Processing
You may object to the use of your information for marketing communications and request that such communications be stopped.
Right to Data Portability
You may request to receive the information we hold about you in a structured format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted.
To exercise any of the above rights, please contact our support team via live chat or email.
Protection of Minors
21+ Age Requirement
bazi9 is for individuals aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration, and if any user has provided a false age during registration, their account will be closed immediately and all balances may be forfeited.
If a Minor's Information Is Found
If we become aware that we hold information belonging to a minor, we will delete that information immediately and close the associated account. If a parent or guardian believes their child has registered without authorization, please contact us.
International Data Transfers
Server Locations
Our servers may be located in various countries. Your information may be processed in accordance with the data protection laws of those countries. However, we ensure that adequate security measures are maintained for all data transfers.
Protection During Transfer
SSL encryption and other technical security measures remain active during any international data transfer. Third-party service providers are contractually bound to comply with security standards consistent with our privacy policy.
Policy Changes
Notice of Changes
We reserve the right to change this privacy policy at any time. For significant changes, we will send a notice to your email or make a special announcement on the platform.
Consent to Changes
Continuing to use the platform after changes have been made will be considered as your agreement to the new policy. If you do not agree to the new policy, you may request that your account be closed.
Last Updated: This privacy policy was last reviewed and updated in 2026. If changes are made in the future, we will publish them on this page.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us:
Contact Methods
We will process any privacy-related requests within a reasonable time.
What to Include When Making a Request
When making a request related to your information, please provide the following details:
- Your registered email address
- Type of request (access, correction, deletion, etc.)
- Detailed description of the request
We may ask for additional information to confirm your identity. This is done in the interest of your security.